1. Acceptance of Terms

By accessing or using ForgeSystems platforms and MessageForge communication services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

ForgeSystems provides:

• Development Platform Services: Professional tools including FunnelForge, ChatForge, and AnalyticsForge
• MessageForge Communication Services: AI-powered email and SMS platform with AWS SES integration
• Business Tools: Analytics, funnel management, and communication automation
• Professional Support: Technical assistance and platform guidance

3. User Responsibilities

3.1 Account Management

• Maintain accurate and current account information
• Protect your login credentials and account security
• Notify us immediately of unauthorized access
• Use services only for legitimate business purposes

3.2 Acceptable Use

• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Avoid spam, harassment, or malicious communications
• Follow AWS SES policies for email communications
• Maintain professional standards in all communications

4. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Planned maintenance will be communicated in advance when possible. We reserve the right to modify or discontinue services with appropriate notice.

5. Data and Privacy

Your use of our services is governed by our Privacy Policy. We implement security measures to protect your data, including AWS SES security protocols for email communications. You retain ownership of your content while granting us necessary rights to provide services.

6. Intellectual Property

ForgeSystems platforms and associated intellectual property remain our property. You may not copy, modify, or distribute our software without permission. You retain rights to your original content while granting us license to host and process it.

7. Payment and Billing

Services may require subscription fees or usage-based charges. Billing terms will be clearly disclosed. Payment processing is handled through secure third-party providers. Refunds are available according to our published refund policy.

8. Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We provide services "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from service use.

9. Service Modifications

We may modify these terms or our services with reasonable notice. Significant changes will be communicated through email or platform notifications. Continued use after modifications constitutes acceptance of new terms.

10. Termination

Either party may terminate service agreements with appropriate notice. We may suspend or terminate accounts for terms violations or illegal activity. Upon termination, you retain access to export your data for a reasonable period.

11. AWS SES Integration

MessageForge email services operate through Amazon Web Services (AWS SES). Your use of email features is subject to both these terms and AWS Acceptable Use Policy. We maintain compliance with AWS requirements for production email services.

12. Support and Communication

We provide technical support through email and platform channels. Response times vary by service level. Emergency support is available for production service issues affecting business operations.

13. Governing Law

These terms are governed by applicable business law. Disputes will be resolved through arbitration when possible. Legal proceedings must be conducted in appropriate jurisdiction for business operations.

14. Contact Information

For questions about these terms or our services, contact us at the information provided below.

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